Refund Policy

We want every order from One Meow Two Souls to arrive looking absolutely purr-fect. Unfortunately, even the best-behaved parcels can occasionally get into a little mischief along the way!

Damaged or Defective Items

If your item arrives damaged, defective, or with a printing/manufacturing issue, please contact us within 30 days of delivery and we'll be happy to help make things right.

Send us an email at hello@onemeowtwosouls.com with:

- Your order number

- A short description of the problem

- Clear photos showing the damage or defect

Once we've had a chance to inspect the evidence (our cats take quality control very seriously 🐱), we'll arrange a replacement or refund, as appropriate.

Change of Mind

Because our products are made especially for you when you order, we unfortunately cannot accept returns or offer refunds if you simply change your mind, order the wrong size, or choose the wrong color.

Please double-check the product description and size guide before placing your order — measure twice, purr once! 🐾

Refunds

If your refund is approved, it will be issued to your original payment method.

Please keep in mind that your bank or credit card provider may need a few business days to process the refund and show it in your account.

Wrong Item or Order Issue?

Did the wrong design, size, color, or product sneak into your parcel? Please contact us at hello@onemeowtwosouls.com with your order number and photos of what you received, and we'll help sort it out.

Need Help? 

Have a question about your order? Send a meow our way at hello@onemeowtwosouls.com and we'll be happy to help. 🐾